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We want to improve for you

Thanks for helping us understand how we can do better.

This survey takes less than 2 minutes.

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How dissatisfied would you say you are?

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Not dissatisfiedExtremely dissatisfied

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What is the main reason you wouldn't recommend us? (Select one)

1- About your negative experience with SANZ Kenway

Product quality

Delivery delays

Response time

Lack of communication

Sales process

Administrative or logistics issues

Other

At what stage did the negative experience occur? (Select one)

Untitled multiple choice field

Salles phase

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Project execution

After-sales support

Ongoing relationship / Maintenance

Not sure / Not applicable

Where do you think we could do better? (Select all that apply)

2- Areas where SANZ Kenway could improve

Product quality

Competitive pricing

Customer service

Response time

Communication and project follow-up

After-sales process

Other

What could we have done better in your case? We want to fully understand your experience so we can improve our service.